Privacy Policy

Last updated: October 7, 2026

This policy explains what Lumenor collects, why, who processes it and how you can delete it. Questions: [email protected].

1. What we collect

Account: email address, and a password hash if you sign up with email, or your Apple or Google account identifier if you use those sign-in options.
Profile: name, birth date, time and place, gender and preferences, values (culture, religion, politics), lifestyle answers (for example smoking, alcohol, diet) and your timezone. We use coarse region and timezone only, not precise location.
Media: an optional profile photo and optional “Soul Mirror” voice recording. Audio is not transcribed.
Activity: matches, reports, coin transactions, unlocks and reactions.
Purchases: subscription and purchase status. We do not receive your card details.

2. How we use it

To compute compatibility scores and write explanations.
To show you matches and, when you unlock them, contact details.
To send account emails (verification codes, password resets) and, unless you opt out, match notifications.
To manage your coin balance, Premium status and prevent abuse.

3. Who processes your data

Provider	Purpose	Data involved
Cloudflare	Hosting and storage: Workers (API), D1 (database), R2 (photos and audio), Pages (website)	All data you store in Lumenor, plus standard request logs such as IP address
OpenAI	Writes compatibility explanations	The profile details needed for a comparison (such as birth data, values and lifestyle answers, and names). Not your email or password. OpenAI processes this on our behalf under its API terms.
Resend	Sends transactional emails	Your email address and the content of the email
RevenueCat	Manages subscriptions and purchases across app and web	A user identifier and purchase status. Payments are processed by Apple, Google or the web payment processor, not by us.

We do not sell your personal data and we do not use third-party advertising trackers on this website. This website loads no analytics or third-party fonts.

4. Retention

Free-plan matches are deleted automatically 3 days after creation. Premium matches are kept until you delete them or your account.
Account data is kept while your account exists.
Verification codes and sessions expire automatically and are cleaned up regularly.
After deletion (see below) your profile, media, matches, reports and wallet records are removed from our active systems. Records we must keep, such as purchase records held by Apple, Google and our payment processors, follow their own retention rules. Routine infrastructure logs and backups may persist briefly before they expire.

5. Deleting your data

You can delete your account in the app or by following the steps on our delete account page. You can also email [email protected] from your account email.

6. Your rights

Depending on where you live (for example under the GDPR or CCPA) you can request access to your data, a portable copy, correction or deletion, and object to or restrict some processing. You can hide your profile from discovery at any time and turn off marketing-style emails in settings. To exercise a right, email [email protected].

7. Security

Traffic is encrypted in transit. Passwords are stored as salted hashes. Photos and audio are in private storage and are shown through short-lived links. No system is perfectly secure, so please use a strong, unique password.

8. Children

Lumenor is for adults aged 18 and over. We do not knowingly collect data from anyone under 18; if you believe we have, contact us and we will delete it.

9. International transfers

Our providers operate globally, so your data may be processed outside your country. Where required we rely on appropriate safeguards such as standard contractual clauses.

10. Changes

We will update the date above when this policy changes and, for significant changes, notify you in the app or by email.